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Conversations about Optimizing Hospital Operations

The Quality of Patient Care

Ideal CareWe have previously posted about the value of time in healthcare and the impact that it can have on the quality of patient care.  The implications of ‘time’ are significant because it can affect a patient’s experience throughout the continuum of care and also their safety.

Diving more deeply into the topic, The National Patient Safety Foundation (NPSF) recently hosted a webinar, Free from Harm: Accelerating Patient Safety Improvement, that provided an overview of the current state of patient safety in the United States.  The webinar covered information presented in their report – To Err is Human: Building a Safer Health System, which was an update of a similar report 15 years earlier.

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Categories: Patient Safety

Patient Flow: a view from across the pond

Across the PondQ | How is patient flow affecting UK Healthcare?

A | Improving patient flow is the blockbuster process for hospital efficiency; by ensuring that patients move throughout a healthcare environment in the most efficient and effective manner possible, we can reduce delays and make sure patients receive the right care at the right time.

We have come to know well that poor patient flow management is related to a series of problems that typically plague modern hospitals such as: short supplies; long queues and delays, bottlenecks; waste of resources; long length of stays and delayed discharges; low levels of productivity; inappropriateness of clinical settings; and workload variability. » Continue reading

Categories: Patient Flow

TeleTracking’s 25th Year

TeleTracking Patient Flow QuarterlyThe beginning of each year is the perfect time to reflect and look to the future with energy, passion and optimism.  This is particularly true as 2016 marks TeleTracking’s 25th year of helping hospitals and health systems deliver more timely and purposeful care.  When we started this journey in 1991, the internet was in its infancy and hotels were doing a better job of getting rooms cleaned and ready for the next guest than hospitals.

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Categories: Author: Kris Kaneta, HIMSS16, Patient Flow

As We Celebrate this Season

Happy HolidaysThis is the time of year where we take a step back and reflect on what’s positive in our lives, the accomplishments of the year and the unlimited potential of the year ahead.  As we celebrate this festive season, I want to express how grateful I am, along with all of the employees at TeleTracking, for your continued support and partnership.

I spoke with many of you at our client conference and was in awe of the many stories. You are caregivers, you are healers, you are innovators—you change peoples’ lives with your dedication. It is our honor to provide you with the solutions that make it possible to run your health systems more efficiently—and consequently spend more time delivering compassionate care to patients. » Continue reading

Categories: Author: Kris Kaneta, Healthcare Operations Management, Patient Flow

Patient Access Check-up

patient check-upIt’s time for a Patient Access Check-Up: 5 Strategies for 2016

As 2015 winds down, and plans for 2016 ramp up, one challenge that healthcare systems are faced with is providing effective, efficient access to care.  That means making sure that all patients get the right care, from the right provider, in the right place, at the right time.

Caregivers know what symptoms to look for when a patient isn’t feeling well, but what are the symptoms that a health system should be aware of when they have a case of “patient access issues”?

Common symptoms may include:

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Categories: Patient Access

Operational Inefficiency Can Be Fixed

Carilion Clinic Transfer & Communications Center
Carilion Clinic Transfer & Communications Center

Every day thousands of very sick Americans are turned away from the care they need – despite the fact that thousands of hospital beds lay empty.  It is called “dead bed” syndrome and it occurs when hospitals that do not track bed availability in real time think they are out of room – when the situation is quite the contrary.

There is no way of knowing just how many bed-hours are wasted each day across the country.  We do, however, know that this particular issue is the tip of a much bigger iceberg of waste, which contributes mightily to the dizzying upward spiral of healthcare costs. » Continue reading

Categories: Author: Kris Kaneta, EMR / Healthcare IT, Patient Access

Carilion Clinic Recognized for Taking Command

Carilion Clinic Transfer & Communications Center
Carilion Clinic Transfer & Communications Center

Earlier this month, hospital executives from around the country gathered in Boston to discuss how Operational Command Centers are improving access— and generating revenue— by streamlining patient care delivery.  Melanie Morris, senior director, Carilion Clinic Transfer & Communications Center (CTaC) was one of the speakers, sharing her transfer center development and implementation journey.  Melanie’s work was also recently featured in a peer-reviewed article in Nursing Administration Quarterly.

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Categories: Operational Efficiency

Operational Command Centers Yield Positive Results at Carilion & Rush

HCI Exchange“Patient Access” – two simple words that convey the obstacles that can affect a patients ability to get the right care, at the right time, with the right resources.  While patient access is not as familiar a phrase as population health management, health system CEO’s and executive teams around the country are saying that improving access is critical to efficient health care operations according to a piece by the Advisory Board Company in March 2014.

To bring attention to the topic of improving patient access and overall throughput, Healthcare Informatics and TeleTracking partnered to present an Executive Exchange at the Nine Zero hotel today in Boston.

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Categories: Operational Efficiency, Patient Access, Transfer / Referral Center

It’s All About ‘Flow’ According to Chuck Webster

It's all about 'FLOW' at #TeleCon15!
It’s all about ‘FLOW’ at #TeleCon15!

From Bed Management to Workflow Management
By: Chuck Webster, November 4, 2015

What kind of conference do I enjoy most? Apparently, a TeleTracking 2015 Client Conference, which I attended last week in Nevada.  As a premed-accounting major (only one I’ve ever heard of), TeleTracking was full of customer success stories about reduced costs and increased revenues.  With an MS in Industrial Engineering, TeleTracking was full of IE concepts (cycle time, throughput, capacity management, and utilization rates).  Plus an MS in Intelligent Systems (medical informatics), TeleTracking was full of health IT, interoperability, and care transition technology.

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Categories: #TeleCon15

TeleTracking Client Conference Offers a Variety of Patient Flow Sessions

Clients in Session at #TeleCon15
Clients in Session at #TeleCon15

Day three of #TeleCon15 kicked off with a number of breakout sessions for the hundreds of attendees to chose from including:

Enhancing Mission Control – Aligning Support Services to Improve Patient Throughput, presented by the team at Carilion Clinic

The Automation of Tasks in the ED, presented by Southeastern Regional Medical Center

Managing Capacity with Care Progression Indicators, Dashboards & IHI Capacity Meetings, presented by the team at the University of Colorado Health » Continue reading

Categories: #TeleCon15, Author: Kris Kaneta