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Conversations about Optimizing Hospital Operations

DAISY Award – Recognizing Extraordinary Nurses for Excellence

The DAISY Foundation
The DAISY Foundation

DAISY Award – Recognizing Extraordinary Nurses for Excellence in Patient Flow and their Commitment to Timely, Compassionate, Well-coordinated Patient Care

Bonnie and Mark Barnes are the co-founders of The DAISY Foundation, an organization that recognizes the important role that nurses play in delivering thoughtful, compassionate care to patients.  The Barnes created The DAISY Foundation to honor the memory of their son Patrick and the outstanding nurses who cared for him during his battle with Idiopathic Thrombocytopenia Purpura [ITP], an autoimmune disorder.

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Categories: Patient Flow

Achieving Patient Flow Outcomes through Collaboration

Patient Flow Quarterly
Patient Flow Quarterly issue 3

Collaboration is creating something by working jointly with others –  which is critical when it comes to addressing inefficiencies in healthcare and achieving patient flow outcomes.  For example, we know that one in three dollars spent on healthcare in the U.S. is wasted—medical errors alone add up to more than $17 billion, preventable re-admissions and hospital acquired infections another $28 billion, and operational inefficiencies add tens of billions more (source: Price Waterhouse Coopers).  In addition, a recent Bloomberg study ranked the United States 44th out of 51 in healthcare efficiency.  Basically we outspend every nation by a wide margin as a percentage of GDP, yet when it comes to results, our outcomes remain firmly in the middle of the pack.

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Categories: Author: Kris Kaneta, Patient Flow

Amazing Client Success Stories at #TeleCon16

#TeleCon16Streamlining patient access and throughput via Operational Command Centers has proven beneficial when it comes to providing quality patient care.

TeleTracking is thrilled to feature a number of organizations that will share their patient flow journeys and measurable achievements at TeleTracking’s Annual Client Conference, October 9-12, 2016 at the beautiful Naples Grande Beach Resort, Naples, FL.

More Info / Register Now!

For a sneak peek of these sessions see below:

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Categories: #TeleCon16

Carilion Clinic presents at The King’s Fund in London

Ideal CareCarilion Clinic presented on outcomes associated with TeleTracking’s patient flow solutions.

Healthcare leaders and professionals recently gathered at The King’s Fund: Digital Health and Care Congress 2016 in London.  The theme of the two-day conference was – enabling patient centered care through information and technology – by exploring how technology and data can support the developments necessary to transform and sustain outcomes for patients and citizens across the globe.

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Categories: Patient Flow

EHRs, Interoperability & Workflow

TeleTracking President, Michael Gallup
TeleTracking President, Michael Gallup

Electronic Health Records (EHRs), interoperability and workflow – these three topics are generating a lot of discussion at hospitals and health systems across the United States.  TeleTracking’s President Michael Gallup recently shared his thoughts on the subject with John Oncea of Health IT Outcomes in a piece published on June 16, 2016.

  • On providers that are having an EHR hangover after buying a solution that’s not exactly right for their needs … “The pressure was intense to quickly find an EHR vendor because of the money involved. The irony is the rush only really secured seed money and the bulk of the cost to implement an EHR was/is on the shoulders of the provider, including the burden of managing the interoperability of their technologies. In situations like that, it is understandable that health systems would want to extract as much functionality as possible out of their EHR. While combining the functionality of disparate systems often seems logical, it doesn’t come without tradeoffs — including domain expertise and role-based functionality that is exclusive to each vendor. The onus is on us as vendors to make the exchange and interfacing of data as seamless as possible.”

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Categories: EMR / Healthcare IT, Interoperability

Improving Hospital Efficiency through Data Driven Analytics

Teaching Efficiency to Tomorrow's Health ProfessionalsHow do you run an efficient, safe and sustainable hospital?  To start, you must understand how to turn real-time data into information for planning, analysis and performance management.

In healthcare, operational data is continually collected as hospitals attempt to manage information on bed availability, occupancy, cancelled operations, bed turnaround times, and patient-to-caregiver interactions.

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Categories: Analytics

Access to Care – a Cornerstone of Healthcare

Bringing Healthcare into Focus
Bringing Healthcare into Focus – by Tim Chapman

Access to timely care – and the right level of care – is a cornerstone of healthcare.  Not only is a patients access to care critical – sometimes life or death, but the quality of care received throughout the patients length of stay is just as important.  And patient care ties directly to satisfaction scores which is something all hospitals / health systems monitor.  Add to those challenges – manual vs. automated processes, a change in payer mix, consolidations & labor shortages – which is why having a strategic plan in place becomes more important than ever.

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Categories: Patient Access

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

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Categories: Patient Access, Transfer / Referral Center

Taking ‘Access’ on the Road

St. Elizabeth Healthcare Patient Logistics Center
St. Elizabeth Healthcare Patient Logistics Center

Access.  The definition is simple – the ability, right or permission to approach, enter, speak with, or use.  However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.

To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities.  The team included:

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Categories: Operational Efficiency, Patient Access, Patient Flow, Transfer / Referral Center

National Nurses Week 2016

Super RN TeleBearA celebration of nurses – National Nurses Week 2016

Before looking ahead to National Nurses Week 2016, let’s take a quick look back at the woman who inspired this celebration—Florence Nightingale.  From the time she was a child, Florence knew nursing was her calling—she was committed to helping people and providing warm, compassionate care.

Florence also understood the importance of process and the role it plays in ensuring quality patient care and delivering positive outcomes.  Early in her career, she helped fight a cholera epidemic at the hospital she was working at by improving hygiene practices, which significantly lowered the death rate.

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Categories: Author: Nanne Finis, Nurses Week