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Hospitals Aren’t Hotels ― Finding Balance with Staggered Discharge Times

Discharge Times and Capacity

How many times have we seen patient flow projects that center around “out by 11am” or “home by noon”?  It’s often suggested, “Can’t we put a sign in the room that says discharge is 11am?”  It’s true, we need to create capacity early in the day to reduce wait times for early ED (emergency department) arrivals and early PACU (post-anesthesia care unit) patients, but at what cost?  Is there really a need to get as many patients as possible out as early as possible, or is finding balance and staggering discharge times just as effective?  There’s a key factor to consider before putting pressure on precious hospital resources to discharge early –  Queuing Theory and the Utilization Curve.

» Continue reading

Categories: Author: Deb Kaczynski, Discharge Efficiency

Patient Flow Weekly Top Three | Issue 20

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


New Technology Improving Patient Flow at Countess of Chester Hospital

Hospital is the first in the country to issue patients with electronic wristbands that track their movements through ‘big brother’ style technology

In an NHS trial, the Countess of Chester Hospital, in Cheshire, has more than 4,000 infrared sensors above beds and doorways that read data chips on patients’ and staff’s wristbands to record where they are.
» Continue reading

Categories: Healthcare Technology Management Week, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 19

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Client Success Webinar Series: Redefining the Discharge Process

December 12th, 2017
1:00pm – 2:00pm EST

McLeod Health is a seven hospital system with 931 acute licensed beds serving more than one million people in Florence County, SC. The focus of this session will be on culture change and what it takes to initiate, transform and sustain change. » Continue reading

Categories: Operational Efficiency, Patient Access, Patient Flow Weekly, Real-Time Capacity Management, Webinar, Weekly Top Three

The Emergence of the Nurse Navigator Role in Patient Flow

Susan Kilgore
L to R: Tena Barnes-Carraher, Nancy Niski-Martin, Susan Kilgore, Nanne Finis

Today’s reality―an aging population with increasing healthcare needs, highly complex inpatient cases, and sharply rising costs combined with shrinking reimbursement, are challenging hospitals to optimize internal operations and improve the efficiency and effectiveness of care.  Additionally, emergency department (ED) overcrowding that results from delays in getting patients placed in a bed can also result in ambulance diversions―all of which negatively impact the quality and safety of patient care.  Not to mention the fact that hospitals risk losing revenue from inefficient processes.

» Continue reading

Categories: Author: Nanne Finis

Patient Flow Weekly Top Three | Issue 18

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Client Success Webinar Series: Interdisciplinary Centered Care Rounding/Optimization Through TeleTracking Advisory Services

December 5th, 2017
1:00pm – 2:00pm EST

Palmetto Health is a non-profit health care system in South Carolina made up of 5 inpatient facilities totaling 1,479 licensed beds. This session is ideal for those interested in learning more about how TeleTracking can enhance the quality of interdisciplinary rounds on inpatient units.

Who should attend? Patient Flow Managers; Case Managers; Performance Improvement Managers » Continue reading

Categories: Patient Flow Weekly, Webinar, Weekly Top Three

Patient Flow Weekly Top Three | Issue 17

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


A Proactive Outlook: 5 Innovative Steps Forward to Elevate Transitions in Care and Mobility

Access to the right level of care at the right time – in coordination with a streamlined patient flow strategy – is more important than ever given the truly dynamic nature of care delivery. And that means challenges with capacity, care transitions and system leakage are just a few of the issues that health systems will need to find effective solutions. Here’s our outlook on the next 12 to 18 months, as we employ innovative responses to address changing ahead. » Continue reading

Categories: Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 16

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Transforming Patient Access Through Central Command

Join us Friday, November 17th in Nashville, TN, to learn how health system executives are achieving impressive gains in patient access, community relations, and system growth.

During this executive forum, Barry Dennis, VP of the Transfer Center at Mercy Health will discuss the strategy behind building their Access Center to ensure that patients receive timely access to care, while capturing market share and avoiding leakage.

“System growth has been astonishing – 15% above baseline as compared to 2016.  We were able to accept 150 patients last month that would not have received this level of care last year.”

» Continue reading

Categories: #TeleCon17, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Quarterly | Fall 2017 Now available!

Patient Flow Quarterly - Issue 7 FALL

We’re pleased to share that the Fall 2017 digital issue of Patient Flow Quarterly is now available.  

In this issue we’re focused on patient flow as a journey—and our commitment to that journey. That means we are working to improve the client experience; to extend value across the care continuum; and to bring you focused investments on everything from the command center to mobile devices.

Stories include thoughts from TeleTracking Chairman and CEO Michael Zamagias on his personal journey with patient flow; the billions of dollars spent on healthcare IT and the importance of turning the focus back to caregivers; and a Q&A with Susan Kilgore, RN, Vice President of Patient Management/Rural Outreach for Methodist Healthcare and winner of the inaugural DAISY Award for Extraordinary Nurses in Patient Flow.

You’ll also find industry news, as well as information about upcoming events like Transforming Patient Access: A Healthcare Executive Forum  on November 17 in Nashville. We hope you find the information valuable and it helps you learn, grow and make a positive impact on patient care at your facility.

Download the Fall 2017 and previous issues now!

Categories: Future of Healthcare, Patient Access, Patient Flow

TeleCon17 | Day Three Recap

Interactive Workshop at TeleCon17

The final day of TeleCon17 was dedicated to showcasing customer success stories.  Sessions were held in casual, roundtable formats that facilitated engagement and great conversations between the presenters and attendees.  Session presenters and topics included:

  • BayCare Health System: Centralizing Patient Transport, Fine Tuning Dispatch Logic and Sharing Best Practices across an Enterprise
  • NYU Winthrop: Demonstrating Compliance w/ Joint Commission’s Patient Flow Standard utilizing TeleTracking Data
  • Palmetto Health: Interdisciplinary Patient Centered Care Rounding and Optimization through TeleTracking Advisory Services
  • Providence Regional Medical Center Everett: President’s Award for Strategic Innovation – The Services Operations Center
  • John Health System: Utilizing LTACs to Reduce Average Length of Stay
  • University Hospitals: Journey with Advisory Services around Strategic Planning, Discharge Readiness and Precision Patient Placement
  • UPMC: Managing Data throughout an Enterprise
  • Sharp HealthCare: Centralizing Patient Placement
  • McLeod Health: Redefining the Discharge Process
  • Oklahoma University Med. Ctr. & UCHealth: Launching a Transfer Center
  • Providence Regional Medical Center: Building an Operational Command Center
  • Sarasota Memorial Hospital: Extending into Procedural & Diagnostic Areas
  • University of Alabama Medicine: Using Data to Enhance Patient Flow & Drive Change
  • Stamford Health: Enabling Technologies to Automate Workflow Processes

» Continue reading

Categories: #TeleCon17

TeleCon17 | Day Two Recap

Last year TeleCon16 attendees spoke…

They said they wanted additional opportunities to engage with conference attendees to talk less formally about day-to-day challenges they all face.  Yesterday we brought that feedback to life with the inaugural Group Chat!  Every table in the main ballroom was set up with a topic for discussion, making it possible for people to jump in and out of conversations that were most relevant.  Throughout the two-hour session, comments scrolled on two large screens so people could keep track of the discussions on goals, commonalities and health system type.   » Continue reading

Categories: #TeleCon17