In another life, a former mentor told me to always take care of the little things and the big things would take care of themselves. Although this person was highly successful in his profession, I had a hard time buying in to the notion.
Big things, thought the younger me, were what it was all about. But, having been in and around healthcare for many years since then, I now understand his point. Consider the importance of support services in a hospital.
While patients generally come to hospitals for “big things,” like heart surgery, joint replacement, organ replacement, disease diagnosis, etc., it’s the supporting environment that ensures successful outcomes. A clean room free from infection, sterile equipment available at a moment’s notice, fresh linens and prompt meal delivery are just a few of the many seemingly little things that allow the value of the big things to be successful..