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Conversations about Optimizing Hospital Operations

Utilizing Technology to Improve Patient Care in the NHS

The National Health Service [NHS] has been providing healthcare to the more than 64.6 million residents of the United Kingdom since 1948. Operating under the core principle that healthcare should be available to all, regardless of wealth, the NHS in England treats over one million patients every 36 hours. With a staff that includes 150,273 doctors, 40,584 general practitioners (GPs), 314,966 nurses and health visitors, 18,862 ambulance staff, and 111,127 hospital and community health service (HCHS) medical and dental staff, everything from routine screenings to treatment for chronic conditions, transplants, emergency treatment and end-of-life care is covered. Increasingly challenged with finding ways to ensure patients were receiving the care they needed—and caregivers had the right amount of time to deliver it—the NHS determined they needed a patient flow strategy. And that’s when the collaboration with TeleTracking began.

Interview with Dr. Bernard Quinn, Director of Operational Performance, NHS Improvement


Interview with Ian Bett, Programme Manager (The Model Hospital), The Countess of Chester Hospital NHS Trust Foundation


Categories: Operational Efficiency

Value Based Care: High Reliability, Complexity & Patient-flow

Scott Newton, DNP, RN, MHA, EMT-P,  Vice President of Care Model Solutions at TeleTracking—and a patient flow expert with more than 25 years of clinical experience—shared his thoughts on this topic during a webinar on March 21.  The following is a recap, along with questions that were submitted from audience members.

Here’s the challenge that every healthcare provider faces.  How do you maximize resources in order to generate the best possible patient outcomes?  One answer to that question is through value-based care—a strategy that provides improved outcomes at the same or reduced costs.  And in order to achieve those positive outcomes, a high level of process reliability is essential —which is done through a combination of people, technology, equipment, supplies and process. » Continue reading

Categories: Webinar

TeleTracking Recognizes Patient Safety Awareness Week

UnitedForPatientSafety.org || National Patient Safety Foundation

The National Patient Safety Foundation’s  Patient Safety Awareness Week kicked off Sunday, March 12th and is a week dedicated to not only raising awareness about patient safety, but also recognizing the efforts of healthcare professionals to keep patients safe.

The Institute of Medicine (IOM) placed a spotlight on the issue of medical errors— and the related patient safety concerns— more than 15 years ago.  While significant advances have been made, there is still work to be done since even one error is one error too many.

» Continue reading

Categories: Author: Nanne Finis, Patient Safety

Just Released: Patient Flow Quarterly issue 4

Patient-Flow-Quarterly-Issue-4
Patient Flow Quarterly Issue 4

Success is something we believe should be celebrated with others. For example, a 35% decrease in emergency department throughput times; patient discharge times dropping to four hours from their original eight; on-time starts improving from 50 to 75%; and bed request to occupy time more than cut in half from 13.7 to 5.8 hours.

These numbers are achievable, and they are patient flow achievements that your colleagues at nearby hospitals and health systems are driving.

» Continue reading

Categories: Patient Flow

Extraordinary Nurses in Patient Flow

The DAISY Foundation
The DAISY Foundation

We’re excited to announce the kickoff of an exciting new partnership with The DAISY FoundationThe DAISY Award for Extraordinary Nurses in Patient Flow.  The award recognizes the amazing work nurses do behind the scenes to ensure patients are receiving the right care, in the right place, and at the right time.

To nominate a nurse or team of nurses that often work behind the scenes to manage and improve patient flow, click here for more information.

» Continue reading

Categories: Author: Nanne Finis, Patient Flow

Innovator of the Year for Health IT

Innovator of the YearWe’re proud to be based in Pittsburgh, PA!  And, on November 3rd, we were equally proud to be honored as Innovator of the Year: Health IT at the Pittsburgh Technology Council’s Tech 50 Awards.  For 20 years, the Tech 50 Award has honored southwestern Pennsylvania’s most successful and innovative technology companies – list of finalists.

The award criteria included recent newsworthy events, key 2016 accomplishments, how products are revolutionizing the market and regional economic impact.  The judging panel was impressed with TeleTracking’s double digit growth for the last five years, the implementation of 100 new patient flow solutions at some of the country’s largest health systems, and the end result of more patients receiving timely access to care.  For example, health systems that have implemented TeleTracking have realized results such as:

  • patient transfer volume up 230% in 6 quarters
  • emergency department diversion hours all but eliminated
  • emergency department wait times decreased by 33,000 hours
  • reduction in patient admit (in ED) to occupy (patient room) time by more than 3 hours
  • decrease in unplanned discharges by 30%

As Mike Gallup, president of TeleTracking, accepted the award, he shared his thoughts on the robust nature of the Pittsburgh tech market by saying, “I’ve worked in Silicon Valley, Research Triangle Park in Raleigh and now in Pittsburgh.  There is no better place than Pittsburgh right now for technology and innovation and the people are the reason for that.  They have an incredibly strong work ethic that consistently leads to high quality results.”

We’d like to extend our sincere thanks to the Pittsburgh tech community for the supportive, innovative culture that is fostered here.  And we’d also like to thank our clients for their ongoing belief in the importance of patient flow and the role that TeleTracking plays in helping them deliver outstanding care.

Produced for the ceremony, we’re happy to share this video that brings our life.

Categories: About Us, Patient Flow

What You Missed at TeleCon16

TeleTracking Employees
TeleTracking Employees from left to right: Bob Young, Eric Kramer, Kari McLaughlin, Shelley Weisend, Mark Munson

TeleCon16 brought hundreds of healthcare professionals to the Naples Grande Beach Resort last week for three days of best practice sharing, education and networking.  This was also a celebration of TeleTracking’s 25th anniversary, and @TheRealTeleBear made an appearance Sunday evening during registration!  Vice President of Marketing, Kris Kaneta opened the conference Monday, October 10th with a heartfelt thank you to those who traveled despite Hurricane Matthew’s devastation in the southeast, and reiterated that TeleTracking is committed to providing innovative solutions that will ensure that patients never have to wait for quality care.

» Continue reading

Categories: #TeleCon16

DAISY Award – Recognizing Extraordinary Nurses for Excellence

The DAISY Foundation
The DAISY Foundation

DAISY Award – Recognizing Extraordinary Nurses for Excellence in Patient Flow and their Commitment to Timely, Compassionate, Well-coordinated Patient Care

Bonnie and Mark Barnes are the co-founders of The DAISY Foundation, an organization that recognizes the important role that nurses play in delivering thoughtful, compassionate care to patients.  The Barnes created The DAISY Foundation to honor the memory of their son Patrick and the outstanding nurses who cared for him during his battle with Idiopathic Thrombocytopenia Purpura [ITP], an autoimmune disorder.

» Continue reading

Categories: Patient Flow

Achieving Patient Flow Outcomes through Collaboration

Patient Flow Quarterly
Patient Flow Quarterly issue 3

Collaboration is creating something by working jointly with others –  which is critical when it comes to addressing inefficiencies in healthcare and achieving patient flow outcomes.  For example, we know that one in three dollars spent on healthcare in the U.S. is wasted—medical errors alone add up to more than $17 billion, preventable re-admissions and hospital acquired infections another $28 billion, and operational inefficiencies add tens of billions more (source: Price Waterhouse Coopers).  In addition, a recent Bloomberg study ranked the United States 44th out of 51 in healthcare efficiency.  Basically we outspend every nation by a wide margin as a percentage of GDP, yet when it comes to results, our outcomes remain firmly in the middle of the pack.

» Continue reading

Categories: Author: Kris Kaneta, Patient Flow

Amazing Client Success Stories at #TeleCon16

#TeleCon16Streamlining patient access and throughput via Operational Command Centers has proven beneficial when it comes to providing quality patient care.

TeleTracking is thrilled to feature a number of organizations that will share their patient flow journeys and measurable achievements at TeleTracking’s Annual Client Conference, October 9-12, 2016 at the beautiful Naples Grande Beach Resort, Naples, FL.

More Info / Register Now!

For a sneak peek of these sessions see below:

» Continue reading

Categories: #TeleCon16