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Conversations about Optimizing Hospital Operations

Ambulatory Care – The New Frontier of Quality & Safety

TeleTracking_OutpatientTeleTracking’s three-part Joint Commission webinar series, presented by Ann Scott Blouin, the Commission’s executive vice president, customer relations, wrapped up with the topic, “An Emerging Arena for Quality & Safety Issues: The Growth of Ambulatory Care”, featuring information from The Joint Commission’s perspective and experience, along with ambulatory industry knowledge.

Download the webinar recording and slide deck.

Geographically diverse. Different reporting structures. The topic of ambulatory care, and the quality and safety implications, is particularly relevant as more and more work is done outside the four walls of a traditional hospital. The Centers for Disease Control and Prevention (CDC) has reported that the number of visits to physician offices, hospital outpatient facilities and emergency departments totals 1.2 billion1. Today, the Ambulatory Health Care program at The Joint Commission accredits over 2,1002 organizations in a variety of settings.

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Categories: Author: Nanne Finis, Outpatient Care, Patient Flow, The Joint Commission

One Team…Unlimited Success

TeleTracking_Client SuccessWhen the right people, processes and technologies come together, we know that’s a combination for delivering great results.  The question then is how do we harness that positive energy to overcome the challenges that stand in the way of operational excellence, system-wide optimization and return on investment?

It’s pretty simple—success is not a check box on a task list—it’s more of a continuous improvement process.  And, in order to have success along that road of improvement, it’s essential to have a strong team. Fortunately, TeleTracking has that part covered with its Client Success Management (CSM) team.

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Categories: Author: Tammy Moore

The Value of Time

Eliminating healthcare wasteTime – no one ever seems to have enough of it.  And nowhere is that more true than in healthcare, where the pace is hectic, the atmosphere is chaotic and wasted time has implications.  Implications that range from emergency department overcrowding and anxious patients waiting in hallways for beds, operating rooms  not being maximized, patients being turned away because there’s no capacity, etc.

Yet with healthcare, unlike in other industries, time has never been part of the waste discussion.  In healthcare, waste is excessive administrative costs, unnecessary services, inefficient care delivery, inflated prices, fraud and  prevention failures.

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Categories: Waste in Healthcare

Lean Strategies in Healthcare

Bill Griffith, CSSBB, CQA, is executive director of operational excellence, Health First, Rockledge, Fla.
Bill Griffith, CSSBB, CQA, is executive director of operational excellence, Health First, Rockledge, Fla.

Health First’s Lean strategies focus on meeting financial goals while also addressing new quality guidelines established by the Affordable Care Act.

This blog first appeared in hfma’s leadership blog on July 28, 2015.

What processes or outcomes is your department, organization, or team trying to improve?
Health First is using Lean methods to improve efficiencies in various departments. The integrated delivery network, headquartered in Rockledge, Fla., has four hospitals, a large multi-specialty medical group, outpatient and wellness services, and health insurance plans.

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Categories: Healthcare Operations Management, Operational Efficiency

Patient Discharges – a Stumbling Block to Patient Access

TeleTracking_Patient AccessThe biggest obstacle to hospital access may be the back door.

People who work in hospitals know that the discharge process can be a stumbling block to patient access because it takes time and a lot of staff / patient interaction.  The impact though goes far beyond getting a patient discharged.

Often it takes hours for word to get around that a bed is vacant and is available for a patient who is probably waiting in the emergency room.  That’s because that information typically comes from the hospitals Admission Discharge Transfer (ADT) system, which is not real time.

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Categories: Author: Jon Poshywak, Patient Access, Real-Time Locating System (RTLS)

From Patient Flow to Real-Time Operational Management

TeleTracking_Patient FlowWhen TeleTracking was founded in 1991, patient flow automation wasn’t a concept.

The notion that patient movement had a rhythm and pattern had not occurred, automation was something done in factories, and overcrowding was a problem for urban emergency rooms on a Friday night.

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Categories: Author: Kris Kaneta, Patient Flow

Making Interoperability a Commonplace

Hospital ConnectivityNo matter what your involvement is in healthcare, you know that the ultimate responsibility is to the patient.

That includes every organization that supplies products and services to the industry, as well as those who actually deliver care.

So it’s encouraging to note that TeleTracking and Epic Systems Corporation recently affirmed their commitment to healthcare interoperability and put to rest speculation that cross platform support would no longer be available to customers of either or both organizations. » Continue reading

Categories: Author: Michael Gallup, EMR / Healthcare IT, Interoperability

National Nurses Week 2015

TeleTracking SuperRN T-shirt
TeleTracking Super RN T-shirt

Celebrating National Nurses Week 2015

At the height of the Crimean War between Britain and Russia, the mortality rate of British solders brought to the Scutari military hospital in Istanbul was over forty percent. » Continue reading

Categories: Author: Nanne Finis, National Nurses Week

Who’s Looking Out For Nurses?

I used to be a detectiveWith National Nurses Week coming up (May 6-12, 2015), it’s a good time to remember the old adage that working smarter trumps working longer or harder.

Studies have shown that 17 hours of sustained wakefulness is equivalent to a blood alcohol level of 0.05% and that after 24 hours, it is equivalent to 0.10%.  (You may be interested in: The Joint Commission Sentinel Event Alert Issue 48: Health care worker fatigue and patient safety.) » Continue reading

Categories: Author: Nanne Finis, National Nurses Week

Are U.S. Hospital Operations in Need of an Operation?

TeleTracking_The Commonwealth Fund
TeleTracking_The Commonwealth Fund

Over the years we’ve all come across studies documenting just how inefficient U.S. Healthcare has become.  Studies by organizations such as the Institute of Medicine, Price WaterhouseCoopers, and The Institute for Healthcare Improvement provide commentary on the hundreds of billions of dollars misspent in healthcare.  And, despite spending the most, studies show that the U.S. is still only middle of the road in terms of the timeliness, coordination, safety and effectiveness of patient care.

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Categories: Author: Kris Kaneta, Healthcare Operations Management, Operational Efficiency