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Conversations about Optimizing Hospital Operations

Change Boils Down to 4 Key Things

As we were growing up, one of our favorite programs was Bewitched. For those of you who have never seen this program, it was about Samantha, a witch in the land of mortals who could twitch her nose to make things happen. Often, the things which were set in motion when she twitched her nose were typically not the things she wanted done, and the remainder of the episode was the undoing of that one twitch.

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Categories: Author: Carole Miserendino, Author: Jodell Speckhart, Patient Flow, Uncategorized

Five Tips to Fine-Tune Patient Flow

Marc MioneAnd to Keep your TeleTracking Applications Running Smoothly

Did you know that setting some time aside annually can help optimize the performance of TeleTracking at your health system?  Many of us follow preventative and/or annual maintenance schedules for our autos, HVAC systems, smoke, fire, and carbon dioxide detectors to help ensure our safety and comfort. By taking a similar approach with your TeleTracking applications, you can help ensure that your solutions are functioning properly, providing the optimal support to the organization and driving the outcomes to meet your patient flow and throughput strategies.

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Categories: Patient Flow

National Nurses Week 2018: Nursing. Nurses. Nurse.

Scott NewtonAs we celebrate National Nurses Week, let’s remember that nursing is a profession that existed since the dawn of time. Travelers during ancient times were cared for along known trade and travel routes. Locations were marked and visible to those in need. During Biblical times, nursing was part of the expression of faith – demonstrated by offering care and compassion to the afflicted. The Roman Empire saw an enhanced professionalism of nursing through both the systematic organization of work and the establishment of environments of care. Nursing is synonymous with a rich history of addressing pain, suffering and illness.

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Categories: Author: Scott Newton, Nurses Week

National Nurses Week—A Celebration of the Evolving Role of Nurses

Nanne FinisNational Nurses Week (National Hospital Week) will be celebrated starting on May 6―through Florence Nightingale’s birthday on May 12.  This week provides a special opportunity to recognize the skilled, caring, compassionate care that nurses deliver to patients every day of the year.  It showcases the nursing profession’s dedication to inspire, innovate and influence.

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Categories: Author: Nanne Finis

Finding the Right Equation for Hospital Capacity Management

AHA analysis of CMS dataOptimized Hospital Capacity + Workforce = High Quality Patient Care

When valuable resources are in a limited supply, we find the best ways to maximize them and reduce the chances of wasting them.  We do this with tangible resources like water and energy, as well as intangibles like time and influence.  For example, an idling car consumes fuel just like a moving car; but only one of those cars achieves its intended purpose of reaching a destination.

Healthcare delivery is resource intensive―and one where an inordinate amount of waste occurs.  Research from the Institute of Medicine suggests that over half a trillion dollars are wasted in the United States alone from sources such as unnecessary services, improper pricing, excessive administration and inefficient service delivery[1]. The United States spends more on healthcare than many other nations, but our outcomes fall well behind those other nations.  There are plenty of reasons as to why this occurs, including complex insurance structures, medication costs, and rapidly evolving, inconsistent regulations to name a few.  » Continue reading

Categories: Author: Tom Perry, Uncategorized

3 Things You Need to Kick-Start Your Patient Flow Improvements

“You never change things by fighting the existing reality.  To change something, build a new model that makes the existing model obsolete.” – Buckminster Fuller, American architect, systems theorist, author, designer, and inventor

I’m sitting on a train on my way to visit a client. It’s a twisting, turning ride that reminds me of all the twists and turns a journey to an optimal patient flow strategy can take.  I’m also reminded of the faces of clients that feel incredibly challenged as they work to make a positive difference for patients and families, and I think of the ones that found the fortitude to keep going with this work of improving patient flow.  They all know the importance of building the necessary foundation, and at the heart of it, an age-old saying that still rings true comes to mind, “It starts at the top.”

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Categories: Author: Kathy S. Menefree, Operational Efficiency, Patient Flow

Are you a patient flow Renegade Samaritan?

Over the past half-century, the United States has experienced exponential growth in population, and life expectancy has risen.  Many diseases that were once fatal, are now chronic conditions.  Breakthroughs in science have led to vaccines and antibiotics reducing the communicable disease burden.  Engineering has improved transportation and workplace safety, eliminating many preventable deaths.  These improvements are all good news.  Along with our success, however, comes the challenge of caring for an aging population.  The challenge is acutely known to those who lead patient access, capacity management and patient flow across our healthcare systems.  Addressing these challenges depends on essential knowledge.  Our recent research is summarized into Seven Patient Flow Insights:

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Categories: Author: Scott Newton, Patient Flow

TeleTracking at HIMSS18

TeleTracking Booth #7301 @HIMSS18
TeleTracking Booth #7301 @HIMSS18

HIMSS18  KLAS Honors, Donations for Demos and Community Impact

TeleTracking will take its relentless commitment to ensure that no one will ever wait for the care they need to the HIMSS18 Conference & Exhibition in Las Vegas, March 6-9, 2018 at booth #7301. That commitment is further recognized by the fact that we’ve been named the Patient Flow Category Leader for the 7th consecutive year by U.S. healthcare market research leader KLAS. In fact, we’ve received this prestigious recognition of excellence for eleven out of the past twelve years.

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Categories: Uncategorized

It Takes Three – People, Process and Technology

My journey with TeleTracking actually started a few years ago when I was a client. I was at  my first TeleTracking client conference, and I vividly remember sitting in amazement as I listened to a series of  success stories from hospitals across the country talking about the ways they were empowered to improve access to medical care, to the people who needed it most, with the guidance of TeleTracking.  As a clinician, I was intrigued to learn about the solutions available to become more efficient and give precious time back to caregivers. » Continue reading

Categories: Client Success Management, Patient Access

Tips from the Experts: Process over Chaos with Flu Season in Full Swing

Flu Season 2018 - Process over Chaos

The holiday season is over and flu season is in full swing.  Experts from the Centers for Disease Control and Prevention say things may get worse before they get better due to an imperfect vaccine and exceptionally cold weather.  And this means that hospitals from California to Maine are dealing with surging EDs—leading to challenges with everything from long wait times to overnight holds to inpatient admission delays.

In fact, some health systems are seeing a 16% increase in ED visits and almost a 40% increase in acuity [according to Brittany Lindsey, Director of Patient Flow, UAB Hospital, Birmingham, AL].  “We have setup our PACUs as additional ICUs, we are looking at staffing our EP cardiology unit as a flu unit, we are using our Post Recovery for our Heart and Vascular Center as a 23 hour bedded outpatient location, and certain floors of our women’s hospital have been converted to regular acute care for all genders,” according to Lindsey.

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Categories: Author: Joy Avery, Author: Scott Newton, Command Center, Disaster Preparedness