Earlier this month, hospital executives from around the country gathered in Boston to discuss how Operational Command Centers are improving access— and generating revenue— by streamlining patient care delivery. Melanie Morris, senior director, Carilion Clinic Transfer & Communications Center (CTaC) was one of the speakers, sharing her transfer center development and implementation journey. Melanie’s work was also recently featured in a peer-reviewed article in Nursing Administration Quarterly.
“Patient Access” – two simple words that convey the obstacles that can affect a patients ability to get the right care, at the right time, with the right resources. While patient access is not as familiar a phrase as population health management, health system CEO’s and executive teams around the country are saying that improving access is critical to efficient health care operations according to a piece by the Advisory Board Company in March 2014.
To bring attention to the topic of improving patient access and overall throughput, Healthcare Informatics and TeleTracking partnered to present an Executive Exchange at the Nine Zero hotel today in Boston.
From Bed Management to Workflow Management
By: Chuck Webster, November 4, 2015
What kind of conference do I enjoy most? Apparently, a TeleTracking 2015 Client Conference, which I attended last week in Nevada. As a premed-accounting major (only one I’ve ever heard of), TeleTracking was full of customer success stories about reduced costs and increased revenues. With an MS in Industrial Engineering, TeleTracking was full of IE concepts (cycle time, throughput, capacity management, and utilization rates). Plus an MS in Intelligent Systems (medical informatics), TeleTracking was full of health IT, interoperability, and care transition technology.
Michael Zamagias, TeleTracking’s Chairman and CEO, welcomed attendees on day two of TeleTracking’s 13th Annual Client Conference,. Zamagias recognized those in attendance as leaders and expressed the organization’s understanding of the frustration and fatigue that caregivers deal with and the desire to be more productive. “What you do is not just a career – it’s a calling, And because of your commitment, TeleTracking is inspired to listen, learn and continue to lead.”
The keynote speaker for day two was Bill Strickland – community leader, author, and President & CEO of the non-profit Manchester Bidwell Corporation based in Pittsburgh, PA. Strickland used his own inspiring story of creating a state-of-the-art job training school – and impacting thousands of lives – on how to make the impossible possible. he emphasized that it’s about helping others and doing the right thing.
With a record breaking number of clients in attendance, the 13th Annual TeleTracking Client Conference – #TeleCon15 – opened on Monday, October 26th at the picturesque Westin Lake Las Vegas, Henderson, NV.
Michael Gallup, TeleTracking’s President, kicked off the morning’s general session recognizing the great work of the clients in attendance, and reiterated TeleTracking’s commitment to execute upon its expansive vision of getting patients to the right level of care the first time.
Surgery used to mean staying at least one night in the hospital. Not anymore. Today, 60-70% of all surgeries are performed in an ambulatory setting, and the number of other outpatient services is growing by 14% annually. These outpatient services now include everything from ambulatory surgeries, endoscopies, interventional radiology, orthopedics, cancer / infusion and diagnostic imaging.
What is the same though, whether services are provided inpatient or outpatient, is the need for care coordination, efficient operational flow, and a positive patient experience. As health systems are embracing the shift towards ambulatory care, TeleTracking’s Orchestrate™ solution provides a necessary tool to support and enable these services. » Continue reading
Health systems are facing major challenges – from limited revenue growth and capacity issues, to patient acquisition /retention problems and inefficient admission and transfer processes. The result – a fragmented approach to care in the community and a disjointed, and sometimes negative, patient experience.
Community physicians are aware of the challenges created by a fragmented system and the impact of those challenges on the quality of care. Specifically, they are concerned about losing visibility of their patients after they’re readmitted to the hospital and not being notified when their patients are discharged.
That’s why centralized referral management is garnering so much attention. And for good reason.
More than a decade ago, the Institute of Medicine (IOM) released a report called, Crossing the Quality Chasm, which identified six fundamental aims for healthcare – that it be safe, effective, patient-centered, efficient, equitable and timely. While the first five objectives are easily understandable and have been studied extensively – the concept of time has only recently become an area of focus. And yet the implications of time are significant because it impacts a patient’s experience if they are waiting in the ED for a bed; it impacts hospital operations if rooms and equipment aren’t accessible or staff members are being over or under-utilized; and it impacts the ability to use data to react to operational trends.