While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time. And that’s where having a robust transfer / referral center comes into play. By centralizing operations across an enterprise, admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request. Read more!
Learn how UAB Medicine developed a strategic patient flow plan and centralized patient placement center to address their capacity challenges in this Patient Flow Podcast episode. Listen now!
The Transfer Center at Baylor Scott & White Health opened as a way to manage patient transfer requests from hospitals who expressed difficulty in transferring patients to the flagship campus, track the number of patients being turned away and the revenue lost in doing so, and to ultimately keep patients within the system versus losing them to the competition.
Since then, the center has grown—serving 12 campuses and managing patient placement for four campuses. Transfer volumes have grown from 1,771 in FY2010 to 12,016 in FY2017.
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