In this issue we’re focused on the powerful effect an Operational Command Center can have on both patients and staff. And while it goes by different names—Command Center, Logistics Center, Operations Center, Placement Center—the main takeaway is that this type of centralized concept ensures that care is delivered at the right place, in the right setting, with the right care team, at the right time.
Stories include a spotlight on the impact a Command Center has on each member of the C-suite; the best practice model in place at Virginia’s Carilion Clinic; and how five years into their Command Center journey, Sharp HealthCare is taking what they’ve learned and continuing to improve and refine their approach.
The journey to building a successful command center is a step-by-step process with key milestones along the way. San Diego’s Sharp HealthCare started their journey more than five years ago and are well on their way to maturity—as well as being an inspiration to other health systems that are on their own journey to improve patient care.
The Service Operations Center (SOC) at Providence Regional Medical Center Everett provides visibility into key operational information in real-time which allows them to provide better care for their patients.
(p.s. See Providence Regional Medical Center Everett speak at the “Transforming Patient Access Through Central Command” on September 7th & 8th!)
Join us next week as we highlight the top three stories from our Patient Flow Weekly. Receive the newsletter in your inbox by subscribing today!