For the past four years, I have had the honor of serving as the medical director of Carilion Clinic’s Transfer and Communications Center (CTaC), based in Roanoke, Virginia, where we are responsible for facilitating patient transfers into and out of our system, ensuring the ease of patient admissions, addressing EMTALA issues, and spearheading the policies that improve patient flow and communications through the system. We are the only Level 1 trauma center for 150 miles in any direction, and we also have a pediatric emergency department.
During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.
Have you ever found yourself thinking ‘do I nurse the computer or nurse the patient’ during your nursing shift? If the answer is yes, you are not alone. This phenomenon emerged over the last decade as the nation has moved from a paper-based medical record system to the use of electronic health records (EHRs). However, unless you are a nurse (or health care professional) actively involved in providing direct patient care, this phenomenon may not be well known to you.
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