All posts by Amie Podolak

TeleCon17 | Day Three Recap

Interactive Workshop at TeleCon17

The final day of TeleCon17 was dedicated to showcasing customer success stories.  Sessions were held in casual, roundtable formats that facilitated engagement and great conversations between the presenters and attendees.  Session presenters and topics included:

  • BayCare Health System: Centralizing Patient Transport, Fine Tuning Dispatch Logic and Sharing Best Practices across an Enterprise
  • NYU Winthrop: Demonstrating Compliance w/ Joint Commission’s Patient Flow Standard utilizing TeleTracking Data
  • Palmetto Health: Interdisciplinary Patient Centered Care Rounding and Optimization through TeleTracking Advisory Services
  • Providence Regional Medical Center Everett: President’s Award for Strategic Innovation – The Services Operations Center
  • John Health System: Utilizing LTACs to Reduce Average Length of Stay
  • University Hospitals: Journey with Advisory Services around Strategic Planning, Discharge Readiness and Precision Patient Placement
  • UPMC: Managing Data throughout an Enterprise
  • Sharp HealthCare: Centralizing Patient Placement
  • McLeod Health: Redefining the Discharge Process
  • Oklahoma University Med. Ctr. & UCHealth: Launching a Transfer Center
  • Providence Regional Medical Center: Building an Operational Command Center
  • Sarasota Memorial Hospital: Extending into Procedural & Diagnostic Areas
  • University of Alabama Medicine: Using Data to Enhance Patient Flow & Drive Change
  • Stamford Health: Enabling Technologies to Automate Workflow Processes

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Categories: #TeleCon17

Successful Collaboration Under Pressure: What Healthcare Can Learn from Emergency Management

Hurricane’s Harvey, Irma and Maria; a 7.1 earthquake in Mexico City; and wildfires from Montana to Southern California – September 2017 has been marked by this series natural disasters, but also by amazing stories of survival, heroic acts, and resilience.  Readiness and preparedness activities were tested. Disaster plans were stretched beyond imagination. And human spirits were pushed farther than ever thought possible.

The lessons learned from these types of situations translate to healthcare.

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Categories: Author: Scott Newton, Command Center, Disaster Preparedness, Healthcare Operations Management

I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

We lost Duke Life Flight colleagues a few weeks ago in a helicopter crash while transporting a patient to the hospital.  I am in awe of health care professionals who risk their lives daily to place their patients in the right hospital, with the right specialty services, with the right physician, and the right level of care… immediately.

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Categories: Author: Susan McClean Whitehurst, Patient Flow

Beyond the Four Walls of a Hospital

Beyond the Four Walls of a HospitalA hospital stay can be difficult for both the patient and their family.  And when the next step involves moving beyond the four walls of the hospital to a post-acute facility, the placement can be both time consuming and stressful—even if the patient is staying within the health system.

From the patient’s perspective, they may still be quite ill and want to transition easily to the next step in their treatment plan.  From the health system perspective, they also want to help the patient who is ready to leave—and consequently open up that acute care bed for the next patient that needs it.

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Categories: Patient Flow

Top 5 Reasons to Attend TeleCon17

Looking for a reason to attend TeleCon17?

Katie Romano, TeleTracking’s new Head of Customer Experience,  shares her thoughts on what customers can expect at the one and only patient flow conference of the year – TeleCon17.  And if you missed her recent podcast, be sure to listen by clicking here.

TeleCon17 | 1 | Patient FlowAccess to our experts.

We’re dedicating time for you to be with the best of the best in our advanced workshops. They’ll be available to advise on how you, personally, can move forward on your patient flow journey. This is hands-on time – you’re encouraged to come with your data, challenges & objectives, and we’ll help you create an action plan. Who are these experts, you ask?  Take a look at TeleTracking’s Experts in the Field! » Continue reading

Categories: Author: Katie Romano, Client Conference, TeleCon

Opening Doors & Increasing Access at Penn State Health Milton S. Hershey Medical Center

Heather Boyle, Director of Patient Logistics
Heather Boyle, Director of Patient Logistics

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

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Categories: Client Case Studies, Patient Access, Patient Flow

May 13, 2017 Cyber Attack Announcement

Notice to TeleTracking Customers,

As you may have seen in the news, there has been a massive cyber attack on hospitals in (at the time of this notice) 74 countries, including 17 NHS facilities (UK).  This cyber attack involves ransomware and is demanding $300 Bitcoin to be paid.  This attack exploits vulnerabilities when the latest security OS patches have not been applied according to recommended protocols.

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Categories: Uncategorized

What Volunteering for a Marathon Taught Me about Patient Flow

Last Sunday, thousands of runners took to the streets of Pittsburgh for the annual marathon.  I volunteered to provide medical support and was assigned to the Finish Line Medical Tent.  This was a large event, with a stream of people coming through with issues of varying severity.  On my way home, I thought about how the lessons learned at the medical tent applied to patient flow.

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Categories: Author: Scott Newton, Patient Flow

Value Based Care: Stewardship of Clinician Time & Energy

Scott Newton, DNP, RN, MHA, EMT-P, Vice President of Care Model Solutions at TeleTracking—and a patient flow expert with more than 25 years of clinical experience—shared his thoughts on this topic during a webinar on April 18.  The following is a recap, along with questions that were submitted from audience members.

Today’s caregivers—and consequently patients—face challenges that can result in long waits for care. For example:

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Categories: Uncategorized, Webinar

TeleTracking Recognizes Patient Safety Awareness Week || National Patient Safety Foundation

The National Patient Safety Foundation’s  Patient Safety Awareness Week kicked off Sunday, March 12th and is a week dedicated to not only raising awareness about patient safety, but also recognizing the efforts of healthcare professionals to keep patients safe.

The Institute of Medicine (IOM) placed a spotlight on the issue of medical errors— and the related patient safety concerns— more than 15 years ago.  While significant advances have been made, there is still work to be done since even one error is one error too many.

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Categories: Author: Nanne Finis, Patient Safety