Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.
As you may have seen in the news, there has been a massive cyber attack on hospitals in (at the time of this notice) 74 countries, including 17 NHS facilities (UK). This cyber attack involves ransomware and is demanding $300 Bitcoin to be paid. This attack exploits vulnerabilities when the latest security OS patches have not been applied according to recommended protocols.
Last Sunday, thousands of runners took to the streets of Pittsburgh for the annual marathon. I volunteered to provide medical support and was assigned to the Finish Line Medical Tent. This was a large event, with a stream of people coming through with issues of varying severity. On my way home, I thought about how the lessons learned at the medical tent applied to patient flow.
Scott Newton, DNP, RN, MHA, EMT-P, Vice President of Care Model Solutions at TeleTracking—and a patient flow expert with more than 25 years of clinical experience—shared his thoughts on this topic during a webinar on April 18. The following is a recap, along with questions that were submitted from audience members.
Today’s caregivers—and consequently patients—face challenges that can result in long waits for care. For example:
The National Patient Safety Foundation’s Patient Safety Awareness Week kicked off Sunday, March 12th and is a week dedicated to not only raising awareness about patient safety, but also recognizing the efforts of healthcare professionals to keep patients safe.
The Institute of Medicine (IOM) placed a spotlight on the issue of medical errors— and the related patient safety concerns— more than 15 years ago. While significant advances have been made, there is still work to be done since even one error is one error too many.
Success is something we believe should be celebrated with others. For example, a 35% decrease in emergency department throughput times; patient discharge times dropping to four hours from their original eight; on-time starts improving from 50 to 75%; and bed request to occupy time more than cut in half from 13.7 to 5.8 hours.
These numbers are achievable, and they are patient flow achievements that your colleagues at nearby hospitals and health systems are driving.
We’re excited to announce the kickoff of an exciting new partnership with The DAISY Foundation – The DAISY Award for Extraordinary Nurses in Patient Flow. The award recognizes the amazing work nurses do behind the scenes to ensure patients are receiving the right care, in the right place, and at the right time.
We’re proud to be based in Pittsburgh, PA! And, on November 3rd, we were equally proud to be honored as Innovator of the Year: Health IT at the Pittsburgh Technology Council’s Tech 50 Awards. For 20 years, the Tech 50 Award has honored southwestern Pennsylvania’s most successful and innovative technology companies – list of finalists.
The award criteria included recent newsworthy events, key 2016 accomplishments, how products are revolutionizing the market and regional economic impact. The judging panel was impressed with TeleTracking’s double digit growth for the last five years, the implementation of 100 new patient flow solutions at some of the country’s largest health systems, and the end result of more patients receiving timely access to care. For example, health systems that have implemented TeleTracking have realized results such as:
patient transfer volume up 230% in 6 quarters
emergency department diversion hours all but eliminated
emergency department wait times decreased by 33,000 hours
reduction in patient admit (in ED) to occupy (patient room) time by more than 3 hours
decrease in unplanned discharges by 30%
As Mike Gallup, president of TeleTracking, accepted the award, he shared his thoughts on the robust nature of the Pittsburgh tech market by saying, “I’ve worked in Silicon Valley, Research Triangle Park in Raleigh and now in Pittsburgh. There is no better place than Pittsburgh right now for technology and innovation and the people are the reason for that. They have an incredibly strong work ethic that consistently leads to high quality results.”
We’d like to extend our sincere thanks to the Pittsburgh tech community for the supportive, innovative culture that is fostered here. And we’d also like to thank our clients for their ongoing belief in the importance of patient flow and the role that TeleTracking plays in helping them deliver outstanding care.
Produced for the ceremony, we’re happy to share this video that brings our life.
TeleCon16 brought hundreds of healthcare professionals to the Naples Grande Beach Resort last week for three days of best practice sharing, education and networking. This was also a celebration of TeleTracking’s 25th anniversary, and @TheRealTeleBear made an appearance Sunday evening during registration! Vice President of Marketing, Kris Kaneta opened the conference Monday, October 10th with a heartfelt thank you to those who traveled despite Hurricane Matthew’s devastation in the southeast, and reiterated that TeleTracking is committed to providing innovative solutions that will ensure that patients never have to wait for quality care.
DAISY Award – Recognizing Extraordinary Nurses for Excellence in Patient Flow and their Commitment to Timely, Compassionate, Well-coordinated Patient Care
Bonnie and Mark Barnes are the co-founders of The DAISY Foundation, an organization that recognizes the important role that nurses play in delivering thoughtful, compassionate care to patients. The Barnes created The DAISY Foundation to honor the memory of their son Patrick and the outstanding nurses who cared for him during his battle with Idiopathic Thrombocytopenia Purpura [ITP], an autoimmune disorder.