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Category Archives: Author: Joy Avery

Tips from the Experts: Process over Chaos with Flu Season in Full Swing

Flu Season 2018 - Process over Chaos

The holiday season is over and flu season is in full swing.  Experts from the Centers for Disease Control and Prevention say things may get worse before they get better due to an imperfect vaccine and exceptionally cold weather.  And this means that hospitals from California to Maine are dealing with surging EDs—leading to challenges with everything from long wait times to overnight holds to inpatient admission delays.

In fact, some health systems are seeing a 16% increase in ED visits and almost a 40% increase in acuity [according to Brittany Lindsey, Director of Patient Flow, UAB Hospital, Birmingham, AL].  “We have setup our PACUs as additional ICUs, we are looking at staffing our EP cardiology unit as a flu unit, we are using our Post Recovery for our Heart and Vascular Center as a 23 hour bedded outpatient location, and certain floors of our women’s hospital have been converted to regular acute care for all genders,” according to Lindsey.

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Categories: Author: Joy Avery, Author: Scott Newton, Command Center, Disaster Preparedness

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

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Categories: Author: Joy Avery, Patient Access, Transfer / Referral Center