|Dr. Scott Newton
VP, Care Model Solutions
|Joy Avery, RN, MSN
VP, Clinical Strategy
VP & GM, Enabling Technologies
|Nanne Finis, RN, MS
VP, Advisory Services
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Continue reading for the Top Three stories from the first 3 issues of Patient Flow Weekly:
Access to timely care – and the right level of care – is a cornerstone of healthcare. Not only is a patients access to care critical – sometimes life or death, but the quality of care received throughout the patients length of stay is just as important. And patient care ties directly to satisfaction scores which is something all hospitals / health systems monitor. Add to those challenges – manual vs. automated processes, a change in payer mix, consolidations & labor shortages – which is why having a strategic plan in place becomes more important than ever.
I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager. In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes. While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time. And that’s where having a robust transfer / referral center comes into play. By centralizing operations across an enterprise, admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.
Access. The definition is simple – the ability, right or permission to approach, enter, speak with, or use. However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.
To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities. The team included:
Patients arrive at hospitals every day through different paths. Some through the Emergency Department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time.
As 2015 winds down, and plans for 2016 ramp up, one challenge that healthcare systems are faced with is providing effective, efficient access to care. That means making sure that all patients get the right care, from the right provider, in the right place, at the right time.
Caregivers know what symptoms to look for when a patient isn’t feeling well, but what are the symptoms that a health system should be aware of when they have a case of “patient access issues”?
Common symptoms may include:
“Patient Access” – two simple words that convey the obstacles that can affect a patients ability to get the right care, at the right time, with the right resources. While patient access is not as familiar a phrase as population health management, health system CEO’s and executive teams around the country are saying that improving access is critical to efficient health care operations according to a piece by the Advisory Board Company in March 2014.
To bring attention to the topic of improving patient access and overall throughput, Healthcare Informatics and TeleTracking partnered to present an Executive Exchange at the Nine Zero hotel today in Boston.