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Category Archives: Patient Access

Patient Flow Weekly Top Three | Issue 8

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Taking Command, Improving Access, Enhancing Outcomes

It’s the challenge every health system faces—how do you find ways to increase access to care, enable precision placement, and create improved patient outcomes? 

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Categories: Hospital Software Implementation, Operational Efficiency, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issues 6 & 7

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Quarterly: Summer 2017 Issue is now available!

Patient Flow Weekly Top ThreeIn this issue we’re focused on the powerful effect an Operational Command Center can have on both patients and staff.  And while it goes by different names—Command Center, Logistics Center, Operations Center, Placement Center—the main takeaway is that this type of centralized concept ensures that care is delivered at the right place, in the right setting, with the right care team, at the right time.
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Categories: Client Case Studies, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Opening Doors & Increasing Access at Penn State Health Milton S. Hershey Medical Center

Heather Boyle, Director of Patient Logistics
Heather Boyle, Director of Patient Logistics

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

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Categories: Client Case Studies, Patient Access, Patient Flow

Patient Flow Weekly Top Three | Issue 4

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Weekly | Top Three | Issue 4NMMC Transfer Center Coordinates Behind the Scenes

A small group of North Mississippi Medical Center staff members touch every patient admitted to hospital without ever being seen. » Continue reading

Categories: Client Case Studies, Discharge Efficiency, Patient Access, Patient Flow, Patient Flow Weekly

Patient Flow Weekly Top Three | Latest Stories from our Newsletter

Patient Flow Weekly | Industry Insights from TeleTracking

The average person sends and receives a total of 100+ business emails per day. We value your time – and your inbox space – so we’ve simplified the way we delivery industry news, client outcomes, and our patient flow expertise to you.  With Patient Flow Weekly, a single weekly email, you’ll have everything you’ll need to stay up-to-date and drive outcomes at your hospital or healthcare system.

Continue reading for the Top Three stories from the first 3 issues of Patient Flow Weekly:

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Categories: Future of Healthcare, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Access to Care – a Cornerstone of Healthcare

Bringing Healthcare into Focus
Bringing Healthcare into Focus – by Tim Chapman

Access to timely care – and the right level of care – is a cornerstone of healthcare.  Not only is a patients access to care critical – sometimes life or death, but the quality of care received throughout the patients length of stay is just as important.  And patient care ties directly to satisfaction scores which is something all hospitals / health systems monitor.  Add to those challenges – manual vs. automated processes, a change in payer mix, consolidations & labor shortages – which is why having a strategic plan in place becomes more important than ever.

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Categories: Patient Access

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

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Categories: Author: Joy Avery, Patient Access, Transfer / Referral Center

Taking ‘Access’ on the Road

St. Elizabeth Healthcare Patient Logistics Center
St. Elizabeth Healthcare Patient Logistics Center

Access.  The definition is simple – the ability, right or permission to approach, enter, speak with, or use.  However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.

To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities.  The team included:

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Categories: Operational Efficiency, Patient Access, Patient Flow, Transfer / Referral Center

In search of ‘Access’

Patient Access-Global-SearchPatient Access: the single greatest imperative for healthcare.

Last month, I took part in a summit that attracted some of healthcare’s brightest executive leaders.  At one point I had the good fortune of joining in on a roundtable discussion about patient access.  While the direction of the conversation changed many times, a theme began to arise in my mind. The insight, both simple and yet profound, was that just about every leader at the table defined patient access from a very different lens and a very different world view.  While we all believed patient access is a critical priority, how to define it and ultimately measure it remained a point of inconsistency.

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Categories: Author: Kris Kaneta, Patient Access

Effective Ways to Improve Patient Access

Expediting Patient AccessCentralized Command Centers: The Most Effective Way to Improve Patient Access

Patients arrive at hospitals every day through different paths.  Some through the Emergency Department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time.

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Categories: Patient Access