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Category Archives: Patient Access

Patient Flow Quarterly | Fall 2017 Now available!

Patient Flow Quarterly - Issue 7 FALL

We’re pleased to share that the Fall 2017 digital issue of Patient Flow Quarterly is now available.  

In this issue we’re focused on patient flow as a journey—and our commitment to that journey. That means we are working to improve the client experience; to extend value across the care continuum; and to bring you focused investments on everything from the command center to mobile devices.

Stories include thoughts from TeleTracking Chairman and CEO Michael Zamagias on his personal journey with patient flow; the billions of dollars spent on healthcare IT and the importance of turning the focus back to caregivers; and a Q&A with Susan Kilgore, RN, Vice President of Patient Management/Rural Outreach for Methodist Healthcare and winner of the inaugural DAISY Award for Extraordinary Nurses in Patient Flow.

You’ll also find industry news, as well as information about upcoming events like Transforming Patient Access: A Healthcare Executive Forum  on November 17 in Nashville. We hope you find the information valuable and it helps you learn, grow and make a positive impact on patient care at your facility.

Download the Fall 2017 and previous issues now!

Categories: Future of Healthcare, Patient Access, Patient Flow

Patient Flow Weekly Top Three | Issue 12

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Carilion Clinic Transfer and Communications Center Helps Improve ED Patient Flow, Outcomes

Carilion Clinic Transfer & Communications Center
Carilion Clinic Transfer & Communications Center

For the past four years, I have had the honor of serving as the medical director of Carilion Clinic’s Transfer and Communications Center (CTaC), based in Roanoke, Virginia, where we are responsible for facilitating patient transfers into and out of our system, ensuring the ease of patient admissions, addressing EMTALA issues, and spearheading the policies that improve patient flow and communications through the system. We are the only Level 1 trauma center for 150 miles in any direction, and we also have a pediatric emergency department.

Read more >>


EVENT: Transforming Patient Access through Central Command | Nashville

During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.

Register now!


Do I nurse the patient or nurse the computer?

Have you ever found yourself thinking ‘do I nurse the computer or nurse the patient’ during your nursing shift? If the answer is yes, you are not alone. This phenomenon emerged over the last decade as the nation has moved from a paper-based medical record system to the use of electronic health records (EHRs). However, unless you are a nurse (or health care professional) actively involved in providing direct patient care, this phenomenon may not be well known to you.

Read more >>


Subscribe to Patient Flow Weekly!

Join us next week as we highlight the top three stories from our Patient Flow Weekly Newsletter.  Receive just one email in your inbox with the latest industry insights by subscribing today!

Categories: Command Center, Patient Access, Patient Flow Weekly, Transfer / Referral Center, Weekly Top Three

Patient Flow Weekly Top Three | Issue 8

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Taking Command, Improving Access, Enhancing Outcomes

It’s the challenge every health system faces—how do you find ways to increase access to care, enable precision placement, and create improved patient outcomes? 

» Continue reading

Categories: Hospital Software Implementation, Operational Efficiency, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issues 6 & 7

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Quarterly: Summer 2017 Issue is now available!

Patient Flow Weekly Top ThreeIn this issue we’re focused on the powerful effect an Operational Command Center can have on both patients and staff.  And while it goes by different names—Command Center, Logistics Center, Operations Center, Placement Center—the main takeaway is that this type of centralized concept ensures that care is delivered at the right place, in the right setting, with the right care team, at the right time.
» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Opening Doors & Increasing Access at Penn State Health Milton S. Hershey Medical Center

Heather Boyle, Director of Patient Logistics
Heather Boyle, Director of Patient Logistics

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow

Patient Flow Weekly Top Three | Issue 4

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Weekly | Top Three | Issue 4NMMC Transfer Center Coordinates Behind the Scenes

A small group of North Mississippi Medical Center staff members touch every patient admitted to hospital without ever being seen. » Continue reading

Categories: Client Case Studies, Discharge Efficiency, Patient Access, Patient Flow, Patient Flow Weekly

Patient Flow Weekly Top Three | Latest Stories from our Newsletter

Patient Flow Weekly | Industry Insights from TeleTracking

The average person sends and receives a total of 100+ business emails per day. We value your time – and your inbox space – so we’ve simplified the way we delivery industry news, client outcomes, and our patient flow expertise to you.  With Patient Flow Weekly, a single weekly email, you’ll have everything you’ll need to stay up-to-date and drive outcomes at your hospital or healthcare system.

Continue reading for the Top Three stories from the first 3 issues of Patient Flow Weekly:

» Continue reading

Categories: Future of Healthcare, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Access to Care – a Cornerstone of Healthcare

Bringing Healthcare into Focus
Bringing Healthcare into Focus – by Tim Chapman

Access to timely care – and the right level of care – is a cornerstone of healthcare.  Not only is a patients access to care critical – sometimes life or death, but the quality of care received throughout the patients length of stay is just as important.  And patient care ties directly to satisfaction scores which is something all hospitals / health systems monitor.  Add to those challenges – manual vs. automated processes, a change in payer mix, consolidations & labor shortages – which is why having a strategic plan in place becomes more important than ever.

» Continue reading

Categories: Patient Access

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

» Continue reading

Categories: Author: Joy Avery, Patient Access, Transfer / Referral Center

Taking ‘Access’ on the Road

St. Elizabeth Healthcare Patient Logistics Center
St. Elizabeth Healthcare Patient Logistics Center

Access.  The definition is simple – the ability, right or permission to approach, enter, speak with, or use.  However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.

To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities.  The team included:

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Categories: Operational Efficiency, Patient Access, Patient Flow, Transfer / Referral Center