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Category Archives: Patient Flow

Patient Flow Weekly Top Three | Issue 16

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Transforming Patient Access Through Central Command

Join us Friday, November 17th in Nashville, TN, to learn how health system executives are achieving impressive gains in patient access, community relations, and system growth.

During this executive forum, Barry Dennis, VP of the Transfer Center at Mercy Health will discuss the strategy behind building their Access Center to ensure that patients receive timely access to care, while capturing market share and avoiding leakage.

“System growth has been astonishing – 15% above baseline as compared to 2016.  We were able to accept 150 patients last month that would not have received this level of care last year.”

» Continue reading

Categories: #TeleCon17, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Quarterly | Fall 2017 Now available!

Patient Flow Quarterly - Issue 7 FALL

We’re pleased to share that the Fall 2017 digital issue of Patient Flow Quarterly is now available.  

In this issue we’re focused on patient flow as a journey—and our commitment to that journey. That means we are working to improve the client experience; to extend value across the care continuum; and to bring you focused investments on everything from the command center to mobile devices.

Stories include thoughts from TeleTracking Chairman and CEO Michael Zamagias on his personal journey with patient flow; the billions of dollars spent on healthcare IT and the importance of turning the focus back to caregivers; and a Q&A with Susan Kilgore, RN, Vice President of Patient Management/Rural Outreach for Methodist Healthcare and winner of the inaugural DAISY Award for Extraordinary Nurses in Patient Flow.

You’ll also find industry news, as well as information about upcoming events like Transforming Patient Access: A Healthcare Executive Forum  on November 17 in Nashville. We hope you find the information valuable and it helps you learn, grow and make a positive impact on patient care at your facility.

Download the Fall 2017 and previous issues now!

Categories: Future of Healthcare, Patient Access, Patient Flow

Patient Flow Weekly Top Three | Issue 13

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Transforming Patient Access Through Central Command

Join us Friday, November 17th in Nashville, TN, to learn how health system executives are achieving impressive gains in patient access, community relations, and system growth.

During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.

This is an intimate, interactive forum, and seats are limited.

Register now! >>


I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

Read more from TeleTracking Expert, Susan Whitehurst >>


How to Fix the Emergency Room

Hospitals are making a push to fix one of the most irritating issues in health care: the emergency room.

Armed with new research and strategies borrowed from the business world, some facilities are trying to ease the frustrating experience of waiting, filling out forms, explaining a problem—and then waiting some more.

Read Now >>


Subscribe to Patient Flow Weekly!

Join us next week as we highlight the top three stories from our Patient Flow Weekly Newsletter.  Receive just one email in your inbox with the latest industry insights by subscribing today!

Categories: Command Center, Patient Flow, Patient Flow Weekly, Weekly Top Three

I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

We lost Duke Life Flight colleagues a few weeks ago in a helicopter crash while transporting a patient to the hospital.  I am in awe of health care professionals who risk their lives daily to place their patients in the right hospital, with the right specialty services, with the right physician, and the right level of care… immediately.

» Continue reading

Categories: Author: Susan McClean Whitehurst, Patient Flow

Beyond the Four Walls of a Hospital

Beyond the Four Walls of a HospitalA hospital stay can be difficult for both the patient and their family.  And when the next step involves moving beyond the four walls of the hospital to a post-acute facility, the placement can be both time consuming and stressful—even if the patient is staying within the health system.

From the patient’s perspective, they may still be quite ill and want to transition easily to the next step in their treatment plan.  From the health system perspective, they also want to help the patient who is ready to leave—and consequently open up that acute care bed for the next patient that needs it.

» Continue reading

Categories: Patient Flow

Patient Flow Weekly Top Three | Issue 10

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Managing Patient Flow and Improving Efficiencies

Technology to track beds, equipment, staff and patients through a hospital has been used in the USA for years, with positive effect, and now there is growing interest in employing it in the NHS. » Continue reading

Categories: Client Case Studies, Efficiency vs. Effectiveness, EMR / Healthcare IT, Future of Healthcare, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 9

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Why Build an Operational Command Center for Patient Flow?

Did you know that there are 7 open beds for every 2 patients, yet they still wait for the care they need? It’s the norm at too many health systems. Award-winning health systems are establishing Command Centers to expand access to care across their systems and patient populations. » Continue reading

Categories: #TeleCon17, Command Center, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 8

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Taking Command, Improving Access, Enhancing Outcomes

It’s the challenge every health system faces—how do you find ways to increase access to care, enable precision placement, and create improved patient outcomes? 

» Continue reading

Categories: Hospital Software Implementation, Operational Efficiency, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issues 6 & 7

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Quarterly: Summer 2017 Issue is now available!

Patient Flow Weekly Top ThreeIn this issue we’re focused on the powerful effect an Operational Command Center can have on both patients and staff.  And while it goes by different names—Command Center, Logistics Center, Operations Center, Placement Center—the main takeaway is that this type of centralized concept ensures that care is delivered at the right place, in the right setting, with the right care team, at the right time.
» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Opening Doors & Increasing Access at Penn State Health Milton S. Hershey Medical Center

Heather Boyle, Director of Patient Logistics
Heather Boyle, Director of Patient Logistics

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow