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Category Archives: Patient Flow

Change Boils Down to 4 Key Things

As we were growing up, one of our favorite programs was Bewitched. For those of you who have never seen this program, it was about Samantha, a witch in the land of mortals who could twitch her nose to make things happen. Often, the things which were set in motion when she twitched her nose were typically not the things she wanted done, and the remainder of the episode was the undoing of that one twitch.

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Categories: Author: Carole Miserendino, Author: Jodell Speckhart, Patient Flow, Uncategorized

Five Tips to Fine-Tune Patient Flow

Marc MioneAnd to Keep your TeleTracking Applications Running Smoothly

Did you know that setting some time aside annually can help optimize the performance of TeleTracking at your health system?  Many of us follow preventative and/or annual maintenance schedules for our autos, HVAC systems, smoke, fire, and carbon dioxide detectors to help ensure our safety and comfort. By taking a similar approach with your TeleTracking applications, you can help ensure that your solutions are functioning properly, providing the optimal support to the organization and driving the outcomes to meet your patient flow and throughput strategies.

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Categories: Patient Flow

3 Things You Need to Kick-Start Your Patient Flow Improvements

“You never change things by fighting the existing reality.  To change something, build a new model that makes the existing model obsolete.” – Buckminster Fuller, American architect, systems theorist, author, designer, and inventor

I’m sitting on a train on my way to visit a client. It’s a twisting, turning ride that reminds me of all the twists and turns a journey to an optimal patient flow strategy can take.  I’m also reminded of the faces of clients that feel incredibly challenged as they work to make a positive difference for patients and families, and I think of the ones that found the fortitude to keep going with this work of improving patient flow.  They all know the importance of building the necessary foundation, and at the heart of it, an age-old saying that still rings true comes to mind, “It starts at the top.”

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Categories: Author: Kathy S. Menefree, Operational Efficiency, Patient Flow

Are you a patient flow Renegade Samaritan?

Over the past half-century, the United States has experienced exponential growth in population, and life expectancy has risen.  Many diseases that were once fatal, are now chronic conditions.  Breakthroughs in science have led to vaccines and antibiotics reducing the communicable disease burden.  Engineering has improved transportation and workplace safety, eliminating many preventable deaths.  These improvements are all good news.  Along with our success, however, comes the challenge of caring for an aging population.  The challenge is acutely known to those who lead patient access, capacity management and patient flow across our healthcare systems.  Addressing these challenges depends on essential knowledge.  Our recent research is summarized into Seven Patient Flow Insights:

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Categories: Author: Scott Newton, Patient Flow

Patient Flow Weekly Top Three | Issue 20

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


New Technology Improving Patient Flow at Countess of Chester Hospital

Hospital is the first in the country to issue patients with electronic wristbands that track their movements through ‘big brother’ style technology

In an NHS trial, the Countess of Chester Hospital, in Cheshire, has more than 4,000 infrared sensors above beds and doorways that read data chips on patients’ and staff’s wristbands to record where they are.
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Categories: Healthcare Technology Management Week, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 16

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Transforming Patient Access Through Central Command

Join us Friday, November 17th in Nashville, TN, to learn how health system executives are achieving impressive gains in patient access, community relations, and system growth.

During this executive forum, Barry Dennis, VP of the Transfer Center at Mercy Health will discuss the strategy behind building their Access Center to ensure that patients receive timely access to care, while capturing market share and avoiding leakage.

“System growth has been astonishing – 15% above baseline as compared to 2016.  We were able to accept 150 patients last month that would not have received this level of care last year.”

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Categories: #TeleCon17, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Quarterly | Fall 2017 Now available!

Patient Flow Quarterly - Issue 7 FALL

We’re pleased to share that the Fall 2017 digital issue of Patient Flow Quarterly is now available.  

In this issue we’re focused on patient flow as a journey—and our commitment to that journey. That means we are working to improve the client experience; to extend value across the care continuum; and to bring you focused investments on everything from the command center to mobile devices.

Stories include thoughts from TeleTracking Chairman and CEO Michael Zamagias on his personal journey with patient flow; the billions of dollars spent on healthcare IT and the importance of turning the focus back to caregivers; and a Q&A with Susan Kilgore, RN, Vice President of Patient Management/Rural Outreach for Methodist Healthcare and winner of the inaugural DAISY Award for Extraordinary Nurses in Patient Flow.

You’ll also find industry news, as well as information about upcoming events like Transforming Patient Access: A Healthcare Executive Forum  on November 17 in Nashville. We hope you find the information valuable and it helps you learn, grow and make a positive impact on patient care at your facility.

Download the Fall 2017 and previous issues now!

Categories: Future of Healthcare, Patient Access, Patient Flow

Patient Flow Weekly Top Three | Issue 13

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Transforming Patient Access Through Central Command

Join us Friday, November 17th in Nashville, TN, to learn how health system executives are achieving impressive gains in patient access, community relations, and system growth.

During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.

This is an intimate, interactive forum, and seats are limited.

Register now! >>


I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

Read more from TeleTracking Expert, Susan Whitehurst >>


How to Fix the Emergency Room

Hospitals are making a push to fix one of the most irritating issues in health care: the emergency room.

Armed with new research and strategies borrowed from the business world, some facilities are trying to ease the frustrating experience of waiting, filling out forms, explaining a problem—and then waiting some more.

Read Now >>


Subscribe to Patient Flow Weekly!

Join us next week as we highlight the top three stories from our Patient Flow Weekly Newsletter.  Receive just one email in your inbox with the latest industry insights by subscribing today!

Categories: Command Center, Patient Flow, Patient Flow Weekly, Weekly Top Three

I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

We lost Duke Life Flight colleagues a few weeks ago in a helicopter crash while transporting a patient to the hospital.  I am in awe of health care professionals who risk their lives daily to place their patients in the right hospital, with the right specialty services, with the right physician, and the right level of care… immediately.

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Categories: Author: Susan McClean Whitehurst, Patient Flow

Beyond the Four Walls of a Hospital

Beyond the Four Walls of a HospitalA hospital stay can be difficult for both the patient and their family.  And when the next step involves moving beyond the four walls of the hospital to a post-acute facility, the placement can be both time consuming and stressful—even if the patient is staying within the health system.

From the patient’s perspective, they may still be quite ill and want to transition easily to the next step in their treatment plan.  From the health system perspective, they also want to help the patient who is ready to leave—and consequently open up that acute care bed for the next patient that needs it.

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Categories: Patient Flow