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Conversations about Optimizing Hospital Operations

Category Archives: Patient Flow

Magnet Designation and TeleTracking – No Small Coincidence

Magnet DesignationTeleTracking proudly recognizes client hospitals’ significant Magnet Designation achievement!

The Magnet Recognition Program® was launched in the early 1990s by the American Nurses Credentialing Center. It recognizes healthcare organizations for quality patient care, nursing excellence and innovations in professional nursing practice.

Developed by the American Nurses Credentialing Center (ANCC)– Magnet recognition is one of the most significant achievements a healthcare organization can receive for nursing excellence.  The first Magnet hospital was designated in 1994. Today, more than 300 hospitals in the country hold this honor.

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Categories: Overcrowding, Patient Flow

AHA Solutions Patient Flow Challenges Report: Worth Reading!

Bed ManagementAHA Solutions Patient Flow Challenges Report: The discharge process, bed management, patient flow and tracking systems

If you haven’t already read the AHA Solutions Patient Flow Challenges report, I encourage you to do so!

[Note: link takes you to AHA page where you can download an executive summary, replay a webinar and request a copy of the report.]

This report puts a spotlight on one of the biggest operational challenges in healthcare –patient flow – as cited by you, the professionals tasked with running the nation’s hospitals.

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Categories: Bed Management, Overcrowding, Patient Flow

Hallway Boarding: An Unnecessary Ethical Dilemma Faced by Hospitals

Hallway BoardingHallway Boarding’ is a quaint euphemism for parking sick people in hallways until their room is ready.

It used to be done in Emergency Departments when no in-patient beds were available. Now some facilities are “admitting” ED patients to the hallways of inpatient units.

In pain, under stress, wearing gowns open at the rear with a port-a-potty for a bathroom, these patients are the victims of turf wars caused by hospital overcrowding.

The hospitals say they want to relieve pressure in the ED so patients needing urgent care can be treated. But they also admit they want to bring the overcrowding problem to inpatient units. They reason that the patient’s presence forces nurses and others to perform more timely discharges, bed turnovers and admissions.

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Categories: Overcrowding, Patient Flow

Critical Care Nurses: Transfer Center ‘Point Guards’

Hoop DreamsIn honor of March Madness!

NURSES:  Point Guards in the Fight Against Hospital Diversions

There’s no question that automated hospital Transfer Centers are saving lives. What is often overlooked is the amount of revenue they generate, and the important role nurses are playing in evolving the Transfer Center.

Critical care nurses are the “point guards” in the most successful Transfer Centers around the country. In fact, a key “Best Practice” for implementing a successful transfer center operationcalls for critical care nurses to man the Transfer Center on a 24/7 basis because they are so adept at making fast, smart decisions regarding patient care.

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Categories: Author: Dennis Morabito, Bed Management, Patient Flow, Transfer / Referral Center

Hospital Fiscal Responsibility in Mission Statements: Does It Belong?

HealthLeaders MagazineA Sample of Hospital Mission Statements –Does Fiscal Responsibility Belong?


As a follow up to our No Margin, No Mission post, I thought I’d explore
 hospital mission statements to investigate how they balance margin and mission. I expected (and found) most led with a commitment to providing excellent physical, emotional and spiritual care, but was surprised to identify that many go on to make mention of “responsible use of resources” in some way.  Certainly, mission and margin are top of mind in many hospitals across the country.

Consider these interesting examples:

… mission is to provide quality health services for the community …  consistent with the best service we can give at the highest value for all concerned.

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Categories: Author: Michael Gallup, No Margin, No Mission, Overcrowding, Patient Flow