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Category Archives: Transfer / Referral Center

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

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Categories: Patient Access, Transfer / Referral Center

Taking ‘Access’ on the Road

St. Elizabeth Healthcare Patient Logistics Center
St. Elizabeth Healthcare Patient Logistics Center

Access.  The definition is simple – the ability, right or permission to approach, enter, speak with, or use.  However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.

To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities.  The team included:

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Categories: Operational Efficiency, Patient Access, Patient Flow, Transfer / Referral Center

Operational Command Centers Yield Positive Results at Carilion & Rush

HCI Exchange“Patient Access” – two simple words that convey the obstacles that can affect a patients ability to get the right care, at the right time, with the right resources.  While patient access is not as familiar a phrase as population health management, health system CEO’s and executive teams around the country are saying that improving access is critical to efficient health care operations according to a piece by the Advisory Board Company in March 2014.

To bring attention to the topic of improving patient access and overall throughput, Healthcare Informatics and TeleTracking partnered to present an Executive Exchange at the Nine Zero hotel today in Boston.

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Categories: Operational Efficiency, Patient Access, Transfer / Referral Center

Operational Command Centers Improve Patient Access

Carilion Clinic Command Center
Carilion Clinic Command Center

Most complex organisms have a “central nervous system” that commands and controls the corpus.   So do complex organizations.

Can you imagine a moon shot without Houston Control?  How about the U.S.S. Enterprise (the Star Trek version) without a flight deck?

Health Systems are arguably the most complex organizations devised by mankind, yet have functioned without a central command since their inception.

Next month in Boston, hospital executives from around the country will learn how Operational Command Centers are improving access and revenue by revolutionizing patient care delivery.

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Categories: Patient Access, Patient Flow, Transfer / Referral Center

A Growing Trend: Centralized Referral Management

Elderly PatientHealth systems are facing major challenges – from limited revenue growth and capacity issues, to patient acquisition /retention problems and inefficient admission and transfer processes.  The result – a fragmented approach to care in the community and a disjointed, and sometimes negative, patient experience.

Community physicians are aware of the challenges created by a fragmented system and the impact of those challenges on the  quality of care.  Specifically, they are concerned about losing visibility of their patients after they’re readmitted to the hospital and not being notified when their patients are discharged.

That’s why centralized referral management is garnering so much attention.  And for good reason.

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Categories: Patient Access, Transfer / Referral Center

Listening is a Big Part of Patient Safety Too

National Patient SafetyTwo weeks ago, in the middle of another Chicago snowstorm, a surprise phone call reminded me that patient safety is more than a checklist.

A college friend  said her dad was on a ventilator in a community hospital 100 miles away.  He feared he would die unless he was transferred to a Chicago hospital and the family had no idea how to do that. » Continue reading

Categories: Author: Nanne Finis, Patient Safety, Transfer / Referral Center

TeleTracking to Highlight Real-Time Upgrades at HIMSS’14

HIMSSNew upgrades boosting TeleTracking’s market-leading ability to operate hospitals in “absolute” real time will be highlighted next week at HIMSS14 in Orlando, FL.

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Categories: Author: Dennis Morabito, Clinical Workflow Suite, Real-Time Capacity Management, Real-Time Locating System (RTLS), Transfer / Referral Center

New TransferCenter™ Upgrade Adds Decision-Making Clout

better-hospital-decision-making-with-transfercenterTeleTracking has upgraded its extremely popular TransferCenter™ application with features that help hospitals make better business decisions.

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Categories: About Us, Author: Dennis Morabito, Transfer / Referral Center

Automated Transfers Make ‘More Room at the Inn’ to Save More Lives

VIn healthcare, it’s always gratifying to know that what you do makes a difference in other people’s lives especially when that means saving lives.

That goes for those of us who produce things that automate transfers and other patient processes to make more room available in a hospital.

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Categories: Author: Dennis Morabito, Transfer / Referral Center

Critical Care Nurses: Transfer Center ‘Point Guards’

Hoop DreamsIn honor of March Madness!

NURSES:  Point Guards in the Fight Against Hospital Diversions

There’s no question that automated hospital Transfer Centers are saving lives. What is often overlooked is the amount of revenue they generate, and the important role nurses are playing in evolving the Transfer Center.

Critical care nurses are the “point guards” in the most successful Transfer Centers around the country. In fact, a key “Best Practice” for implementing a successful transfer center operationcalls for critical care nurses to man the Transfer Center on a 24/7 basis because they are so adept at making fast, smart decisions regarding patient care.

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Categories: Author: Dennis Morabito, Bed Management, Patient Flow, Transfer / Referral Center