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Category Archives: Transfer / Referral Center

Patient Flow Weekly Top Three | Issue 12

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Carilion Clinic Transfer and Communications Center Helps Improve ED Patient Flow, Outcomes

Carilion Clinic Transfer & Communications Center
Carilion Clinic Transfer & Communications Center

For the past four years, I have had the honor of serving as the medical director of Carilion Clinic’s Transfer and Communications Center (CTaC), based in Roanoke, Virginia, where we are responsible for facilitating patient transfers into and out of our system, ensuring the ease of patient admissions, addressing EMTALA issues, and spearheading the policies that improve patient flow and communications through the system. We are the only Level 1 trauma center for 150 miles in any direction, and we also have a pediatric emergency department.

Read more >>


EVENT: Transforming Patient Access through Central Command | Nashville

During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.

Register now!


Do I nurse the patient or nurse the computer?

Have you ever found yourself thinking ‘do I nurse the computer or nurse the patient’ during your nursing shift? If the answer is yes, you are not alone. This phenomenon emerged over the last decade as the nation has moved from a paper-based medical record system to the use of electronic health records (EHRs). However, unless you are a nurse (or health care professional) actively involved in providing direct patient care, this phenomenon may not be well known to you.

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Join us next week as we highlight the top three stories from our Patient Flow Weekly Newsletter.  Receive just one email in your inbox with the latest industry insights by subscribing today!

Categories: Command Center, Patient Access, Patient Flow Weekly, Transfer / Referral Center, Weekly Top Three

Patient Flow Weekly Top Three | Issue 5

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


TeleTracking Expert: Joy Avery shares 4 Lessons from 25 years and 100 transfer centers. 

Patient Flow Weekly Top Three | Issue 5While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  » Continue reading

Categories: Client Case Studies, Patient Flow Weekly, Transfer / Referral Center, Weekly Top Three

25 Years, 100 Transfer Centers, 4 Lessons

Joy Avery, RN, MSN, VP, Clinical Strategy, TeleTracking
Joy Avery, RN, MSN,             VP, Clinical Strategy

I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.  In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.  While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time.  And that’s where having a robust transfer / referral center comes into play.  By centralizing operations across an enterprise,  admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.

» Continue reading

Categories: Author: Joy Avery, Patient Access, Transfer / Referral Center

Taking ‘Access’ on the Road

St. Elizabeth Healthcare Patient Logistics Center
St. Elizabeth Healthcare Patient Logistics Center

Access.  The definition is simple – the ability, right or permission to approach, enter, speak with, or use.  However, things get much more complicated when the topic turns to a patients access to care – because in order to give one patient access to services, you must move another one out.

To help healthcare executives see the possibilities within their organizations, and how streamlining patient access and throughput via centralized command centers can help, we assembled a team of experts who were successful with implementations at their own facilities.  The team included:

» Continue reading

Categories: Operational Efficiency, Patient Access, Patient Flow, Transfer / Referral Center

Operational Command Centers Yield Positive Results at Carilion & Rush

HCI Exchange“Patient Access” – two simple words that convey the obstacles that can affect a patients ability to get the right care, at the right time, with the right resources.  While patient access is not as familiar a phrase as population health management, health system CEO’s and executive teams around the country are saying that improving access is critical to efficient health care operations according to a piece by the Advisory Board Company in March 2014.

To bring attention to the topic of improving patient access and overall throughput, Healthcare Informatics and TeleTracking partnered to present an Executive Exchange at the Nine Zero hotel today in Boston.

» Continue reading

Categories: Operational Efficiency, Patient Access, Transfer / Referral Center

Operational Command Centers Improve Patient Access

Carilion Clinic Command Center
Carilion Clinic Command Center

Most complex organisms have a “central nervous system” that commands and controls the corpus.   So do complex organizations.

Can you imagine a moon shot without Houston Control?  How about the U.S.S. Enterprise (the Star Trek version) without a flight deck?

Health Systems are arguably the most complex organizations devised by mankind, yet have functioned without a central command since their inception.

Next month in Boston, hospital executives from around the country will learn how Operational Command Centers are improving access and revenue by revolutionizing patient care delivery.

» Continue reading

Categories: Patient Access, Patient Flow, Transfer / Referral Center

A Growing Trend: Centralized Referral Management

Elderly PatientHealth systems are facing major challenges – from limited revenue growth and capacity issues, to patient acquisition /retention problems and inefficient admission and transfer processes.  The result – a fragmented approach to care in the community and a disjointed, and sometimes negative, patient experience.

Community physicians are aware of the challenges created by a fragmented system and the impact of those challenges on the  quality of care.  Specifically, they are concerned about losing visibility of their patients after they’re readmitted to the hospital and not being notified when their patients are discharged.

That’s why centralized referral management is garnering so much attention.  And for good reason.

» Continue reading

Categories: Patient Access, Transfer / Referral Center

Listening is a Big Part of Patient Safety Too

National Patient SafetyTwo weeks ago, in the middle of another Chicago snowstorm, a surprise phone call reminded me that patient safety is more than a checklist.

A college friend  said her dad was on a ventilator in a community hospital 100 miles away.  He feared he would die unless he was transferred to a Chicago hospital and the family had no idea how to do that. » Continue reading

Categories: Author: Nanne Finis, Patient Safety, Transfer / Referral Center

TeleTracking to Highlight Real-Time Upgrades at HIMSS’14

HIMSSNew upgrades boosting TeleTracking’s market-leading ability to operate hospitals in “absolute” real time will be highlighted next week at HIMSS14 in Orlando, FL.

» Continue reading

Categories: Author: Dennis Morabito, Clinical Workflow Suite, Real-Time Capacity Management, Real-Time Locating System (RTLS), Transfer / Referral Center

New TransferCenter™ Upgrade Adds Decision-Making Clout

better-hospital-decision-making-with-transfercenterTeleTracking has upgraded its extremely popular TransferCenter™ application with features that help hospitals make better business decisions.

» Continue reading

Categories: About Us, Author: Dennis Morabito, Transfer / Referral Center