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Conversations about Optimizing Hospital Operations

I Will Do This For My Duke Life Flight Colleagues

As I prepare to take off from New York City, our national memorial from 9/11, I am struck by the changes that we have seen in our lives since 2001.  We have experienced terror, we know of those who are afraid to fly, we have anxiety for the safety of our family and friends because of terrorist threats and attacks, and I am personally very concerned about the future of our healthcare systems.

We lost Duke Life Flight colleagues a few weeks ago in a helicopter crash while transporting a patient to the hospital.  I am in awe of health care professionals who risk their lives daily to place their patients in the right hospital, with the right specialty services, with the right physician, and the right level of care… immediately.

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Categories: Author: Susan McClean Whitehurst, Patient Flow

Patient Flow Weekly Top Three | Issue 12

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Carilion Clinic Transfer and Communications Center Helps Improve ED Patient Flow, Outcomes

Carilion Clinic Transfer & Communications Center
Carilion Clinic Transfer & Communications Center

For the past four years, I have had the honor of serving as the medical director of Carilion Clinic’s Transfer and Communications Center (CTaC), based in Roanoke, Virginia, where we are responsible for facilitating patient transfers into and out of our system, ensuring the ease of patient admissions, addressing EMTALA issues, and spearheading the policies that improve patient flow and communications through the system. We are the only Level 1 trauma center for 150 miles in any direction, and we also have a pediatric emergency department.

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EVENT: Transforming Patient Access through Central Command | Nashville

During this executive forum, Mercy Health, Freeman Health and University Hospitals Health System will discuss their innovative operational Command Centers which provide system-wide visibility. In addition, you will learn what patient flow elements are key to driving patient outcomes, how to overcome organizational obstacles, and what returns on investment you can expect.

Register now!


Do I nurse the patient or nurse the computer?

Have you ever found yourself thinking ‘do I nurse the computer or nurse the patient’ during your nursing shift? If the answer is yes, you are not alone. This phenomenon emerged over the last decade as the nation has moved from a paper-based medical record system to the use of electronic health records (EHRs). However, unless you are a nurse (or health care professional) actively involved in providing direct patient care, this phenomenon may not be well known to you.

Read more >>


Subscribe to Patient Flow Weekly!

Join us next week as we highlight the top three stories from our Patient Flow Weekly Newsletter.  Receive just one email in your inbox with the latest industry insights by subscribing today!

Categories: Command Center, Patient Access, Patient Flow Weekly, Transfer / Referral Center, Weekly Top Three

Patient Flow Weekly Top Three | Issue 11

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


TeleCon17: 17 Reasons Why You Need to be there!

Are you a client considering ways to improve access to care, patient throughput, discharge efficiency, perioperative performance or system analytics?

Furthermore, are you ready to take the next step in your patient flow journey?  Interested in learning more about building a comprehensive operational command center?  Wondering what TeleTracking’s product roadmap looks like?  » Continue reading

Categories: #TeleCon17, Client Conference, EMR / Healthcare IT, Hospital Software Implementation, Patient Flow Weekly, Weekly Top Three

Beyond the Four Walls of a Hospital

Beyond the Four Walls of a HospitalA hospital stay can be difficult for both the patient and their family.  And when the next step involves moving beyond the four walls of the hospital to a post-acute facility, the placement can be both time consuming and stressful—even if the patient is staying within the health system.

From the patient’s perspective, they may still be quite ill and want to transition easily to the next step in their treatment plan.  From the health system perspective, they also want to help the patient who is ready to leave—and consequently open up that acute care bed for the next patient that needs it.

» Continue reading

Categories: Patient Flow

Patient Flow Weekly Top Three | Issue 10

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Managing Patient Flow and Improving Efficiencies

Technology to track beds, equipment, staff and patients through a hospital has been used in the USA for years, with positive effect, and now there is growing interest in employing it in the NHS. » Continue reading

Categories: Client Case Studies, Efficiency vs. Effectiveness, EMR / Healthcare IT, Future of Healthcare, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 9

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Why Build an Operational Command Center for Patient Flow?

Did you know that there are 7 open beds for every 2 patients, yet they still wait for the care they need? It’s the norm at too many health systems. Award-winning health systems are establishing Command Centers to expand access to care across their systems and patient populations. » Continue reading

Categories: #TeleCon17, Command Center, Patient Flow, Patient Flow Weekly, Weekly Top Three

Patient Flow Weekly Top Three | Issue 8

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Taking Command, Improving Access, Enhancing Outcomes

It’s the challenge every health system faces—how do you find ways to increase access to care, enable precision placement, and create improved patient outcomes? 

» Continue reading

Categories: Hospital Software Implementation, Operational Efficiency, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Top 5 Reasons to Attend TeleCon17

Looking for a reason to attend TeleCon17?

Katie Romano, TeleTracking’s new Head of Customer Experience,  shares her thoughts on what customers can expect at the one and only patient flow conference of the year – TeleCon17.  And if you missed her recent podcast, be sure to listen by clicking here.

TeleCon17 | 1 | Patient FlowAccess to our experts.

We’re dedicating time for you to be with the best of the best in our advanced workshops. They’ll be available to advise on how you, personally, can move forward on your patient flow journey. This is hands-on time – you’re encouraged to come with your data, challenges & objectives, and we’ll help you create an action plan. Who are these experts, you ask?  Take a look at TeleTracking’s Experts in the Field! » Continue reading

Categories: Author: Katie Romano, Client Conference, TeleCon

Patient Flow Weekly Top Three | Issues 6 & 7

Patient Flow Weekly | Industry Insights from TeleTracking
Each week, we highlight the top three stories from our current Patient Flow Weekly Issue.  Subscribe today!


Patient Flow Quarterly: Summer 2017 Issue is now available!

Patient Flow Weekly Top ThreeIn this issue we’re focused on the powerful effect an Operational Command Center can have on both patients and staff.  And while it goes by different names—Command Center, Logistics Center, Operations Center, Placement Center—the main takeaway is that this type of centralized concept ensures that care is delivered at the right place, in the right setting, with the right care team, at the right time.
» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow, Patient Flow Weekly, Weekly Top Three

Opening Doors & Increasing Access at Penn State Health Milton S. Hershey Medical Center

Heather Boyle, Director of Patient Logistics
Heather Boyle, Director of Patient Logistics

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditation in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

» Continue reading

Categories: Client Case Studies, Patient Access, Patient Flow